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FAQ

Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available?

Torsaa promises to provide you with the best-in-class shopping experience at every step of the way. Torsaa assures you that all due precautions have been taken to ensure your package is delivered to you intact and on time by our delivery partners. Just proceed with your order and we will do the rest.

How Long Will it Take To Get My Package?

Thanks for stopping by! All you need to know about our delivery terms can be found right on this page:

How Do I Track My Order?

Thank you for shopping on Torsaa.

Welcome to your order tracking page where you can find out the status of your order.

Do I Need An Account To Place Order?

An account has already been created, so you don’t need to create an account

FAQ Second Version

Are all Torsaa Mall Products genuine and original?

Yes. Due to the satisfaction of our customers, we are committed to offering only 100% genuine and original products. Also, we take necessary actions to ensure all products displayed are up to standard and are of high quality. For that matter, any product found not to be genuine and original is immediately rejected at Torsaa.

Please send an email to customer-service@torsaa.com if you think a product listed on our website does not meet these standards.

How do I place an order?

It’s easy, just follow the steps below once you have found a product you want to buy:

Click on “buy now” in order to add this product to your cart,
Click on the cart on the top right corner,
Log in with your email and password,
Enter your shipping or billing information,
Choose your choice of payment,
Click on ‘confirm order’ then proceed to the payment portal and complete your order.

Once you have placed an order, you will receive an automatic confirmation by email or we will call you to confirm if in any case, we need more details. Please note that the confirmation is a mandatory step before we ship your order, therefore if you have any doubt if the confirmation has been completed or vice versa, you can contact our customer service call center on 0500248334 or email@service@torsaa.com a few hours after placing an order.

Are there any hidden costs or charges if I order from Torsaa?

No. All costs are visible at the end of the checkout process, there are absolutely no hidden charges when you order from Torsaa.

How Do I Track My Order?

Regular updates will be sent to you about your order status via email or SMS. After your order is out of the warehouse and it’s on its way, you can track it by entering your tracking number on https://packagetracker-service.

How can I identify Torsaa Mall products?

Torsaa mall products can be identified by a Torsaa red badge, that can be found on all our products. You can also find the Torsaa mall universe by clicking here.

Where Do Torsaa Mall Products Come From?

Torsaa Mall products are sold directly by the brand itself, by Torsaa or Torsaa distributors.

What Is Torsaa Mall

Torsaa Mall is one of the leading high rated online local & international brand and an authorized distributor. Shopping on Torsaa is a flexible experience due to the wide range of quality products.  It is just like shopping at your favorite stores and buying your favorite brands all in one place.

What do I do if I have problem after the 15 Days?

Torsaa products mostly come with a brand, you can, therefore, contact the device provider to activate it.
Click here for more details.

My Torsaa Mall Product Was Returned, How Soon Can I Get My Money

Once the product is received. we will do thorough inspection and proceed with your refund depending on your selected option. see our timeline here.

What guarantee can I expect from Torsaa?

Torsaa mall guarantees that all products displayed are:

  • Original and authentic
  • Properly sealed before dispatch.
  • Delivered in good condition.
  • The best experience you can get at Torsaa.

What If I Want To Cancel My Torsaa Mall Product?

Cancellation can be done before it’s shipped from the seller warehouse. Click here to submit a cancellation request

What Is Torsaa Mall's 15-days Return Policy?

Please ensure to return the product within 15-days from the date on which the item was delivered. kindly follow the instructions to meet Torsaa’s return conditions. Change of mind returns will only be accepted as per Torsaa’s guidelines. Please see products that are not returnable due to change of mind. Click return policy page for more information.

Do I have to pay for shipping fee to get my Torsaa Mall product?

Due to Torsaa’s shipping policy, some items come with free shipping under promotion. Fees are paid based on your location. Please click here for more information.

How do I join Torsaa Mail?

Check on the link below to join us at Torsaa.

  • Are you a brand owner or authorized distributor?
  • Do you want to have access to Torsaa mall campaign?
  • Do you want to benefit from additional seller goods and visibility?
  • Apply here.
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